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Shipping

 

COUNTRY COST DELIVERY TIME SERVICE
Africa FREE 2-17 DAYS FedEX
AUSTRALIA FREE 2-17 DAYS TNT

 NEW ZEALAND
FLAT RATE
 $19
2-17 DAYS FedEX
Europe FREE 3-17 DAYS

FedEX

USA FREE WEEK DAYS ONLY FedEX

 

*Please note: Timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.

 

TAXES & DUTIES

Our postal charge does not include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes & duties are the responsibility of the customer and usually determined on the value of your order. Orders will not be refunded if taxes and duties are not paid and you choose to not pick up your order.

 

TRACKING YOUR PARCEL

Once your order has been packed and left our warehouse, you will be emailed a tracking number by the courier company chosen.

Please check you junk mail as some customers find this email is redirected to this folder.

For all other countries please refer to your local carriers.

Please take note that customs have the right to stop your parcel for a considerable amount of time, to conduct routine checks.

 

POSTAGE INFORMATION

Orders are sent via different couriers company and usually require signature on delivery.

If the parcel is not signed for, the item will be carded in some cases or left in a safe place. This card will be left at the address supplied and will indicate where your parcel may be collected from.

Please allow 0-3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs as we aim to get every order off ASAP. 

PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, COURIER COMPANIES INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS.  

 MISSING PARCELS

On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the courier
Investigation Team. Unfortunately these timeframes are uncontrollable and we will do our best to rectify the issue ASAP.

This could also apply for any of the other courier companies.

 

 INCORRECT INFORMATION

Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

 

If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

 

If you do find you have entered incorrect shipping information please email us and we will attempt to correct the mistake.